Returns and Exchanges
We accept returns and exchanges 365 days a year. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund, but we can offer an exchange. Sale items are FINAL SALE and not eligible for a refund for exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What You Will Need to Do to Return Defective Products
Return the product to the store where it was purchased OR call Sherpa Adventure Gear Canada for a Return Authorization Number ("RA#").
To obtain an RA#, please take the following steps:
- Call us at 1-800-663-4446
- Tell us WHAT you are sending back
- Tell us WHY you are sending it back
- Record the RA# and details for your future reference
To ship the Product back to Sherpa Adventure Gear Canada, please take the following steps:
- Please ensure product is clean
- Include a copy of the original proof of purchase or receipt
- Include a brief description of the problem
- Mark or identify the defective item with a piece of masking tape (if applicable)
- Print the RA# clearly on the outside of the box
- Ship the product to the following address:
Sherpa Adventure Gear Canada
ATTN: WARRANTY DEPT (RA____________)
4129 Palisades Place
Please ship the product freight prepaid and insured (Sherpa Adventure Gear Canada assumes no responsibility for products during shipment from the customer to our Warranty Department). We will not accept collect returns. We will gladly refund the original shipping cost if you are returning an item due to an error on our part, or if we have determined that the item is defective.
If Sherpa Adventure Gear Canada determines that the Product is defective, Sherpa Adventure Gear Canada will either replace the product or repair the product. All determinations made by Sherpa Adventure Gear Canada will be within Sherpa Adventure Gear Canada's sole discretion and will be final.
All returns by Sherpa Adventure Gear Canada will be sent using ground shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds and exchanges are processed within 72 hours of receipt of the goods.
Late or missing refunds
There is often some processing time before a refund is posted to your bank account. Please contact us at firstname.lastname@example.org, if you feel that sufficient time has passed and your credit has not posted to your account.
If you decide to cancel your order, we will make every attempt to cancel it prior to being shipped. Once the product is shipped, you will have to begin the return process.
Please note that every shipping courier has their own policies, you will need to contact them after your order has been shipped.
We will ensure that all packages are shipped in new condition to the address that you provide at checkout. As of right now, we only ship within Canada.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount promo codes are not valid on closeouts/discontinued items. Returns are not available on closeout items or discontinued items.
Exchanges / Direct purchase or Gifts
If you need to exchange an item please call customer service at 1-800-663-4446