Customer Service

Shipping Info

All orders will be shipped from our location. Shipping methods available are Canada Post, Loomis, or CanPar. Shipping rates are listed below. Please indicate if you have a preference of shipping method. Should you require a different means of delivery, please contact our Customer Service Department at customerservice@sherpaadventuregear.ca or call 1.800.663.4446

Shipping to PO boxes or rural route addresses will be by parcel post.

For customers who reside at a multi-unit address, please indicate your suite, unit and buzzer number.

Orders are processed between Monday and Friday from 8am – 4pm PST. Processing will take between 1-2 business days in addition to the delivery time offered by the chosen courier to your address. Delivery times are calculated using business days. 

Orders placed on Friday after 4pm will begin processing the following business day.

SHIPPING DISCLAIMER

Shipping times may vary depending on the shipping destination. Please note that for any reason due to circumstances beyond our control, shipping may be delayed (inclement weather, lost or stolen packages, etc.).  

Return shipping fees incurred due to incorrect addresses will be deducted from your original order total upon receipt.

 

Shipping Rates for British Columbia, Alberta and Saskatchewan

Order Total Shipping Rate
$0.00 - $99.99 $10.00
$100.00 - $249.99 $20.00
$250 and up FREE

 

Shipping Rates for Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, and Territories

Order Total Shipping Rate
$0.00 - $99.99 $15.00
$100.00 - $249.99 $25.00
$250 and up FREE

Call Us

Customer Service

Mon-Fri: 8:30am-4:30pm PST
800-663-4446


Basecamp

Sherpa Adventure Gear

4129 Palisades Place
Armstrong, BC
V0E 1B6

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We're a small brand with a great big heart, and we're excited to share our passion with you.